Shipping Policy For My Lights Mart

Quick Overview

Shipping Locations:

We ship to the United States and Canada.

Shipping Costs:

Free shipping on all orders.

Order Processing Time:

Orders are processed within 1-3 business days (Monday to Friday).

Tracking:

Tracking information is sent via email, or you can check the status on our Order Tracking Page by entering your order number.

Delivery Time:

Standard shipping takes 3-7 business days for all locations.

Contact Information:

If you do not receive your item within the estimated delivery time, please contact us at contact@mylightsmart.com.

Shipping Locations

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • Canada: All provinces and territories.

Shipping Methods

We partner with reliable courier and postal services to ensure your orders are delivered safely:

United States Shipping:

  • UPS
  • FedEx
  • USPS
Canada Shipping:
  • Canada Post
  • FedEx International
  • UPS

Shipping Costs

United States: Free shipping on all orders.

Canada: Free shipping on all orders.

Order Processing Time

Handling Time: Orders are processed within 1-3 business days (Monday to Friday).

Cut-off Time: Orders placed by 2 PM (EST) will be processed the same day.

Estimated Delivery Times

All Locations:

Standard Shipping: 3-7 business days (Monday to Friday).

Order Tracking

Tracking Information: You will receive tracking information via email within 24 hours once your order has been fulfilled.

Check Order Status: To check the status of your order, either:

  • Follow the tracking link provided in your email.
  • Visit our Order Tracking Page and enter your order number.

What If You Don’t Receive Your Item?

If you do not receive your item within the estimated delivery time, please:

  • Contact Us: Email us at contact@mylightsmart.com with your order number.
  • Resolution: We will investigate the issue with the courier service and provide you with a resolution, which may include reshipping the item or issuing a refund.

Order Cancellation

To cancel your order, please contact us by email at contact@mylightsmart.com within 24 hours of placing the order.

Additional Information

Delivery Times: All delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.

Thank you for choosing My Lights Mart. If you have any questions or need further assistance, please do not hesitate to contact us at contact@mylightsmart.com.