Return and Refund Policy For My Lights Mart
Quick Overview
Return Window:
You have 14 days from the date of delivery to request a return.
Contact:
Email returns@mylightsmart.com to initiate a return.
Return Costs:
Customers are responsible for return shipping costs.
Condition:
Items must be unused, in original packaging, and in the same condition as received.
Photos Required:
Photos of the product are required for both defective and non-defective returns.
Refund Processing:
Refunds are typically processed within 2-10 business days after receiving and inspecting the return.
How to Initiate a Return?
Contact Us: Please reach out to us via email at returns@mylightsmart.com and provide details.
Authorization: We will provide you with a return authorization and detailed instructions on proceeding with your return.
Shipping: You are responsible for return shipping costs. We highly recommend using a trackable shipping service.
Return Address
The return address will be provided when we issue your return authorization.
Conditions for Returns & Refunds
Product Condition: The item must be unused, in the same condition you received it, and in its original packaging.
Photos: You must provide photos of the product to process your return. This is required for both defective and non-defective items.
Time Frame: Returns must be requested within 14 days of the product delivery date.
Refund Circumstances
- Change of Mind: You can return the item if you change your mind within 14 days.
- Faulty/Broken Items: You can return an item if it is faulty or broken within the 14-day period.
- Damaged on Arrival: If your item arrives damaged, please provide photos, and we will process a return.
- Wrong Product: If you receive the wrong product, contact us within 14 days to arrange a return.
- Item Never Arrived: If your item never arrived, please contact us immediately for assistance.
- Order Cancellation: To cancel your order, email us at returns@mylightsmart.com within 24 hours of placing it.
Exchange Policy
If you received a defective product and would prefer an exchange rather than a refund, we are happy to replace it. Contact us within the 14-day period to arrange the exchange.
Refund Processing Time
Inspection: Once we receive and inspect your return, we will email you to notify you whether your refund has been approved or rejected within 2 working Days.
Refund Method: Approved refunds will be processed via the original payment method.
Time Frame: Depending on your card issuer's policies, it typically takes 2-10 business days to receive your refund after the return has been processed.
Method of Refund
- Credit Card: Refunds will be credited to the original payment method.
- Item of Equal Value: If you prefer, we can issue an exchange for an item of equal value.
What You Need to Do?
For Returns: Contact us within the 14-day window, provide the required photos, and ship the item back to the provided address.
For Cancellations: Reach out within 24 hours of placing your order.
Contact Information
For any questions or assistance with returns, refunds, or exchanges, please get in touch with us at:
Email: returns@mylightsmart.com (Preferred)
Phone: +1 (365) 440-8625